Return & Refunds

At Euco Oils & Wellness, we take pride in creating quality botanical products with care. We want you to feel confident when shopping with us.

We offer a 30-day return period for eligible products, starting from the date you receive your order.
To qualify for a change-of-mind return, your product must be unopened, unused, in its original condition and original packaging, with proof of purchase.
For hygiene and safety reasons, we cannot accept change-of-mind returns on skincare, personal care products, essential oils or other products once they have been opened or used.
Customers are responsible for return postage costs for change-of-mind returns.
Please contact us at hello@euco.com.au before returning any products. Once your return has been approved, we will provide you with the return address and instructions.
Items returned without contacting us first may not be accepted.

Please inspect your order when it arrives. If an item is damaged, faulty, incorrect or there is another issue with your order, please contact us as soon as possible at hello@euco.com.au so we can make it right.
Please include your order number, a description of the issue and photos where possible.
We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund or another appropriate solution.
Your rights under Australian Consumer Law apply regardless of whether a product has been opened, used or purchased on sale.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
If a product has a major failure, you are entitled to choose a refund or replacement.
For a minor failure, we are entitled to provide an appropriate remedy in accordance with Australian Consumer Law.
Nothing in this Returns & Refunds Policy limits or excludes your rights under Australian Consumer Law.

Sale items are eligible for our standard 30-day change-of-mind policy provided they are unopened, unused, in their original condition and packaging, unless the product was clearly marked as final sale or clearance at the time of purchase.
Your rights under Australian Consumer Law still apply to sale, clearance and final-sale products where applicable.

If you would like to exchange an eligible unopened and unused product, please contact us at hello@euco.com.au.
We will let you know the available options and provide return instructions.
For change-of-mind exchanges, customers are responsible for return postage and any applicable shipping costs for the replacement order.
This does not affect your rights where a product is faulty, damaged or otherwise does not meet Australian Consumer Law guarantees.

For approved change-of-mind returns, customers are responsible for return postage costs.
If a product is confirmed to be faulty or does not meet applicable consumer guarantees, Euco Oils & Wellness will cover or reimburse reasonable return shipping costs where required under Australian Consumer Law.

Once we have received and inspected your return, we will let you know whether your refund has been approved.
Approved refunds will be processed back to your original payment method, generally within 10 business days.
Please keep in mind that your bank or credit card provider may require additional time to process and display the refund.
If more than 15 business days have passed since we approved your refund, please contact us at hello@euco.com.au.

We generally cannot accept change-of-mind returns for products that have been custom-made or personalised specifically for you.
This does not affect your rights under Australian Consumer Law if the product is faulty or does not meet applicable consumer guarantees.

Return and cancellation rights for international orders may vary depending on the destination and applicable consumer protection laws.
Please contact us at hello@euco.com.au if you need assistance with an international order.

If you have any questions about a return, refund or exchange, please contact us:

Euco Oils & Wellness
Email: hello@euco.com.au

Your cart is empty