Headache Balm

Freight Network Delays & Changes to Express Post
We strive to provide our customers with an excellent customer experience. Our Standard delivery service is via Express post Auspost ($15 shipping fee Australia-wide) & and we are in contact with our freight services to ensure we can provide as best of an experience possible.

Given the current network delays Australia-wide, we are expecting a 5-7 business day turnaround on parcels to be delivered post-dispatch. We thank you for your understanding & really appreciate your patience with delivery delays.

How long does delivery normally take?
Orders are usually processed and dispatched within 24 hours unless there are extenuating circumstances where this time may be slightly longer. Depending on your location, delivery will take between 2-4 business days within Australia and 10 – 30 business days internationally.

During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes.

How much does delivery cost?
It will cost $15 for all orders placed within Australia.
For international delivery, your delivery cost is calculated based on the delivery country.

How can I track my order?
After your order has been dispatched, you will receive an email with all the tracking details.

Do you deliver to my country?
Send us an email and we will organise a special courier to deliver to your country.

How do I change my delivery address after my order has been placed?
If your order hasn’t yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team at eucoaus@gmail.com as soon as possible to let them know about the issue. Please ensure you have the order number included in your message.

What if I am not home when my order arrives?
The parcel will be left in a secure location if possible. If there is nowhere secure enough to leave the parcel, the delivery driver will leave a card and you will need to contact the relevant company to organise another delivery.

Do you deliver to PO Boxes, military addresses or Parcel Lockers?
If parcel sent via Post office yes, if other courier unfortunately no.

Will I have to sign for my delivery?
Yes, if you are home when the parcel is delivered, you will be asked to sign for the delivery.

What should I do if my order hasn’t been delivered yet?
Please contact us at eucoaus@gmail.com

Will I have to pay Customs & Duty fees?
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are not collected beforehand and are typically due once the shipped goods arrive at the country of destination. Charges vary in each country.

You are responsible for ensuring to comply with laws and regulations of the country of destination. Euco Australia does not have any responsibility on these additional charges that may apply.

Please refer to the government department for your country

Why can’t certain items be shipped internationally?
Products classified as Dangerous Goods are at risk of being rejected by certain countries. Aerosols, for example, cannot go via Air internationally.

Do you offer express shipping?
Yes, our standard shipping method is at $15 for Australia. If you would like to have this sent in express shipping just get in touch with us and we will charge you the difference for it.